So this is what keeps going wrong . . .

I’ve just discovered this brilliant description of the way things gradually go wrong between people.

When something bothers us, don’t we all ask ourselves “Should I say something? Will it make things worse? Nahh – it’s too small to bother about. I’ll let it pass.”

Months later, we’re at the point where we can’t say anything at all, in case we explode. Too often, it ends up going all HR on somebody.

John Scherer knows what to do instead . . .  (skip to 2.10 to get right in to it).


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